Current capabilities
- Conversation recording and analysis.
- Bot and assisted-response support.
- Use of available AITHANEX Things data as context.
- Integrations defined and configured per project.
Integrations
| System | Scope |
|---|---|
| AITHANEX Customer Service | Conversations, bots, and support assistance. |
| AITHANEX Things | Consultation of available telemetry, states, and alarms. |
| External systems | Integration subject to project APIs, permissions, and credentials. |
In development
Advanced retrieval, action-capable agents, RAG, MCP, orchestration, and automatic model selection remain in development and require validation.
Requirements and limits
- Results depend on available data and conversations.
- Each source and integration requires permissions and configuration.
- Actions on systems or devices are not part of the current general scope.
- Use of external AI providers depends on the agreed configuration.